Neither as individuals nor as businesses were we anticipating or prepared for a global, long-term disruption like COVID-19. Practically overnight, entire workforces began working remotely, while some businesses scrambled to push their goods and services online and others shifted strategic supply chains to new suppliers and geographies.

Understandably, the pandemic has been a wake-up call for every nation, municipality, and organization. But what has changed? After all, it’s not the first predicament companies have faced; 7 out of 10 organizations experienced at least one severe crisis in the last 5 years, and 95% are convinced it won’t be their last.