Genesys specializes in providing customer experience and contact center solutions. Founded in 1990, the company has established itself as a global leader in the industry. Genesys has a strong presence in over 100 countries, serving a wide range of industries including telecommunications, finance, healthcare, and retail.
Genesys offers a comprehensive suite of software and hardware solutions designed to enhance customer interactions and improve overall business performance. Their software offerings include contact center solutions, workforce optimization tools, self-service applications, and analytics platforms. These solutions enable businesses to streamline their customer service operations, increase agent productivity, and deliver personalized experiences across multiple channels such as voice, email, chat, and social media.
As a technology-focused company, Genesys specializes in various types of technologies that are crucial for delivering exceptional customer experiences. They have expertise in cloud computing, artificial intelligence, machine learning, and big data analytics. By leveraging these technologies, Genesys enables businesses to harness the power of data, automate processes, and gain valuable insights to drive better decision-making and deliver superior customer service. Additionally, Genesys is known for its commitment to innovation and continuously invests in research and development to stay at the forefront of technological advancements in the industry.
Genesys provides products & solutions in the following technology categories.