Oracle Event - Delivering magic and revenue: mastering your Customer Service organization

Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. Why? Quite simply because happy customers spend more and stay loyal longer. And mastering your Customer Service organization within the customer experience journey is a quick and easy way to deliver magic – resulting in measurable revenue.

Boost Revenue by Optimizing the Customer Experience and Improving Productivity

Learn how to build a complete customer service approach that gives you the competitive advantage

• Find ways to offer compelling, unique service experiences that improve customer satisfaction and retention
• Get tactics to apply to your service strategy that deliver real results for the business
• Use data to anticipate customer service events towards revenue generating customer service

You are invited to this Interactive workshop - fast-paced, structured and fun… and no laptops allowed!

Meet with your peers. And you will also hear from a leader of a service organization how to deliver magic and revenue.

In addition to thought-provoking presentations, there will be dedicated roundtable discussions where you can exchange ideas and network with your peers.